Terms and Conditions
Learn about our terms and conditions for online purchase
INFORMATION ABOUT US
The refiveshop is a site operated by:
REVIVE – DISTRIBUIÇÃO DE MODA, UNIPESSOAL LDA
Rua José Oliveira Mendes, nº 78, 4760-912 V. N. Famalicão – Portugal
Address of the person in charge of Data Protection: firstname.lastname@example.org
ACCESS TO OUR SITE AS A GUESTAccess to our site is permitted on a discretionary basis. We reserve the right to remove or correct the functionality provided by us on our website without notice. Can also restrict promptly access to some parts of our site, or to your total. We cannot be liable if, for any reason, our website or any of its features if unavailable at one time or over a given period.
ACCESS TO OUR SITE AS A REGISTERED USER
To create a valid account to verified, you may check your data, orders and the progress of the same just logging in to Refive Shop
The user's personal account To create the account, the user declares that all the information you provided is true and accurate. If any information has been provided by the user is not exact, it will be the responsibility of the user to correct such information as soon as possible on your "my account" page. You agree not to sell or transfer your account or any portion thereof to any third party. The user is responsible for taking all measures necessary to access our website.
The user must create an account or log in to our site through automated means, including but not limited to the use of automated devices, spider, crawler, scraper or cache.
The user can terminate and delete your account at any time through the "my account" page or by contacting us through the contact us page.
When loading content in our "my account" page, the user confirms that such content belongs.
We may also disclose the contents to any third party for any purpose related to the operation of our site and our business. We also have the right to (and, in any case, the user grants us permission to) disclose the identity of the user to any other party to claim that any content posted or uploaded by the user constitutes a violation of their intellectual property rights, or of your right to privacy, or any other rights or the law.
Our ability to use content in our website will not be in any way affected by the Elimination of such content by the user or by the closure of your account, unless the user explicitly request to withdraw and delete the content through the contact us page.
ACCEPTABLE USE OF OUR WEBSITEThe user may only use our site for legal purposes. Not you can use:
- to create a user profile if you have less than 18 years.
- in any way that violates any applicable law or regulation, which is illegal or fraudulent.
- with the purpose of harming or attempting to harm third parties anyway.
- to transmit or send any advertising or promotional material or any other unauthorised or similar request type (spam-spam).
- to transmit knowingly any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or computer codes similar designed to affect adverse mode operation of any computer software or hardware.
- to access without authorization, interfere with, damage or disrupt any part of our site, equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any other third party.
- to impersonate any person, or to modify the user's identity or affiliation with any person or to convey the impression that the comments or user material emanate from us.
- to violate any legal duty to third parties, such as a contractual duty or a duty of confidence.
RIGHTS OF COPYRIGHT
We are the detainers or permitted of all the rights of copyright in our site, including, even so not limited to software and/or the material in published it. These works are protected by laws and treated to copyrights the world-wide level. All these rights are reserved.
The user will be able to print a copy and to unload trade bills of any page of our small farm for its personal reference.
The user will not be able to modify, to correct, to distribute or to copy (including to make digital copies) any materials that printed matter has or unloaded from our small farm. The user will not have to use any illustrations, photographs, videos, sequências audio, graphs, names or registadas marks separately of any text that folloies them.
Our statute (and of any identified collaborator) while authors of content disponibilizado in our small farm will always have to be recognized. The user will not have to use any part of the contents disponibilizados in our site for commercial ends without getting license for this effect of our part or our licenciadores.
In case that the user prints, he copies, he unloads or he uses any part of our site in breaking of the gifts use terms, us we will have the college to make to cease immediately the access the user to the site, having the user, to our choice, to return or to destroy any copies of the materials made for itself.
PRICES AND PROMOTIONS APPLIED IN This SITE
The prices and promotions applied in refiveshop.com are only valid for this site and they are not applied in the physical store that sells the Refive brand
Product prices are not displayed at Value Added (VAT).
The exact price of the country's shipping fee will be charged.
Prices are quoted in Euros.
The total price can not be finalized with taxes and shipping costs. Prices are quoted in the price of the order.
The prices of the products presented in the site are subject to change. Refive reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices payable for this purchase.
The delivery time always depends on the destination of the order.
- Continental Portugal and Spain: 3 working days after shipment
- Islands of Madeira and Azores: 5 working days after dispatch
- Remaining destinations 7 business days after shipping
EXPEDITIONThe online store refiveshop has its own stock, we deliver between 3 to 7 business days after receiving the order and the destination of the order. If this period is too long, please contact our Customer Service (email@example.com or 252093118) and we will try to fulfill your request.
We deliver orders Monday through Friday through FEMA or CTT. We do not ship on holidays. We can only fulfill the delivery of an order if the address is a domicile or a place of work. ATTENTION, we do not deliver in sections.
If you are not in the address to receive the order, the delivery agent will leave a notice in your mailbox with the contact of the nearest agency so that you can reschedule the delivery (in the case of FEMA) or with data from the nearest post office to do (in the case of CTT).
If the customer places an order whose value exceeds the minimum defined for their country or campaign, the shipment will be made without cost, that is, free of charge. If the customer does not order the order and is interested in resending it, even if the item exceeds the minimum value, they will be charged.
Minimum order amount for free shipping:
Portugal Mainland, Madeira and Azores and Spain (only Peninsula): 30.00 €
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom: 150.00 €
SHIPPING & RETURNS
If the ordered item does not serve or is not to your liking, you have 30 days to make a return to Mainland Portugal and Madeira Islands and Azores and 14 days to the remaining destinations.
The exchange of merchandise is only allowed for Continental Portugal and Madeira Islands and Azores.
You can also choose to collect at home (free service only available in Portugal) or by sending by Mail Normal (applicable to other destinations).
To make an order for exchange or return an order online, you must:
- Log in to your account;
- Go to the "Order History" section;
- Select the respective order;
- Click Return / Exchange and follow the steps indicated.
In case of return, the refund will be processed on the following days through the same payment method used in the purchase. Keep in mind that the time for a refund made to the credit card will always depend on your bank.
Requirements to be met in case of exchanges and returns
The exchanges and returns are accepted provided that:
- The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to experiment to test the size, but can not use them).
- The product retains its original characteristics.
- The product is complete.
- Products that have been adulterated or show signs of use are not accepted.
Shipping cost in case of exchanges or returns
The exchanges and returns in REFIVE Online are always free of charge to mainland Portugal and the islands of Madeira and the Azores through collection at home.
For home pick up, it is not possible to provide a fixed timetable. Thus, these collections imply an availability on the part of the client to be present at the indicated address between 09:00 and 19:00.
This collection is free only for the first appointment.
If it is found that the collection was not successful due to the customer's absence, the following collections will be paid by the customer (cost of € 4.00).
Other Countries - Return by regular mail to the following address:
REVIVE – DISTRIBUIÇÃO DE MODA
Rua José Oliveira Mendes, 78
4760-912 V. N. Famalicão
Cancellation of the order is allowed prior to confirmation of payment.
Upon confirmation of payment the exchange mechanism and returns are triggered according to the explicit market rules in the Refive Online store.
Online dispute resolutionThe Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders settle their litigation out of court - https://webgate.ec.europa.eu/odr/main/index.cfm? event = main.home.chooseLanguage
Center of Arbitration of Conflicts of Consumption of Lisbon http://www.centroarbitragemlisboa.pt/
Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitral Tribunal http://www.triave.pt/
CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt/en/
CNIACC — National Center of Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/
Center of Arbitration of Conflicts of Consumption of the District of Coimbra http://www.centrodearbitragemdecoimbra.com
Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve http://www.consumoalgarve.pt
Consumer Information and Arbitration Center of Porto http://www.cicap.pt
European Resolution Platform Online Disputes https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage