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Terms and Conditions

Learn about our terms and conditions for online purchase


    This page (together with the documents referred to on it) tells the user to the terms of use under which you may use our site, whether as a guest or as a registered user. Please carefully read these terms of use, our privacy policy, before you start to use our site. By using our site, the user will indicate that you accept these terms of use, our privacy policy and our privacy statement and Cookies, and which accepts to comply with the same.

    The refiveshop is a site operated by: 

    VAT 514000856 
    Rua José Oliveira Mendes, nº 78, 4760-912 V. N. Famalicão – Portugal 
    Address of the person in charge of Data Protection:


    Access to our site is permitted on a discretionary basis. We reserve the right to remove or correct the functionality provided by us on our website without notice. Can also restrict promptly access to some parts of our site, or to your total. We cannot be liable if, for any reason, our website or any of its features if unavailable at one time or over a given period.

    To create a valid account to verified, you may check your data, orders and the progress of the same just logging in to Refive Shop 

    When you create an account, you must select an e-mail username and password and provide additional data as may be required in accordance with our security procedures. All these data will be treated as confidential and shall not be disclosed to third parties. We have the right to at any time deactivate any email account's user name or password, if the user has not complied with any of the provisions of these terms of use. 

    The user's personal account To create the account, the user declares that all the information you provided is true and accurate. If any information has been provided by the user is not exact, it will be the responsibility of the user to correct such information as soon as possible on your "my account" page. You agree not to sell or transfer your account or any portion thereof to any third party. The user is responsible for taking all measures necessary to access our website. 

    The user must create an account or log in to our site through automated means, including but not limited to the use of automated devices, spider, crawler, scraper or cache.

    The user can terminate and delete your account at any time through the "my account" page or by contacting us through the contact us page.


    Please read our privacy policy regarding the information provided on your "my account" page and the way that the content uploaded by the user can be shared on our website and third-party sites. 

    When loading content in our "my account" page, the user confirms that such content belongs. 

    We may also disclose the contents to any third party for any purpose related to the operation of our site and our business. We also have the right to (and, in any case, the user grants us permission to) disclose the identity of the user to any other party to claim that any content posted or uploaded by the user constitutes a violation of their intellectual property rights, or of your right to privacy, or any other rights or the law. 

    Our ability to use content in our website will not be in any way affected by the Elimination of such content by the user or by the closure of your account, unless the user explicitly request to withdraw and delete the content through the contact us page. 

    We are not responsible for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any content placed by you on our website if such content does not comply with the law or the content standards set out in the terms of use. 

    Without prejudice to other rights and taken measures that we may have, we hold the right to suspend or terminate your account without notice if there is suspicion of this failure to comply with these terms of use or our contained in our terms and conditions.

    The user may only use our site for legal purposes. Not you can use: 

    • to create a user profile if you have less than 18 years. 

    • in any way that violates any applicable law or regulation, which is illegal or fraudulent. 

    • with the purpose of harming or attempting to harm third parties anyway. 

    • to send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms of use, privacy policy 

    • to transmit or send any advertising or promotional material or any other unauthorised or similar request type (spam-spam). 

    • to transmit knowingly any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or computer codes similar designed to affect adverse mode operation of any computer software or hardware. 

    • to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of use, privacy policy 

    • to access without authorization, interfere with, damage or disrupt any part of our site, equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any other third party. 

    • to impersonate any person, or to modify the user's identity or affiliation with any person or to convey the impression that the comments or user material emanate from us.

    • to violate any legal duty to third parties, such as a contractual duty or a duty of confidence.

    We are the detainers or permitted of all the rights of copyright in our site, including, even so not limited to software and/or the material in published it. These works are protected by laws and treated to copyrights the world-wide level. All these rights are reserved.

    The user will be able to print a copy and to unload trade bills of any page of our small farm for its personal reference.

    The user will not be able to modify, to correct, to distribute or to copy (including to make digital copies) any materials that printed matter has or unloaded from our small farm. The user will not have to use any illustrations, photographs, videos, sequências audio, graphs, names or registadas marks separately of any text that folloies them.

    Our statute (and of any identified collaborator) while authors of content disponibilizado in our small farm will always have to be recognized. The user will not have to use any part of the contents disponibilizados in our site for commercial ends without getting license for this effect of our part or our licenciadores.

    In case that the user prints, he copies, he unloads or he uses any part of our site in breaking of the gifts use terms, us we will have the college to make to cease immediately the access the user to the site, having the user, to our choice, to return or to destroy any copies of the materials made for itself.


    The prices and promotions applied in are only valid for this site and they are not applied in the physical store that sells the Refive brand

    Product prices are not displayed at Value Added (VAT).

    The exact price of the country's shipping fee will be charged.

    Prices are quoted in Euros.

    The total price can not be finalized with taxes and shipping costs. Prices are quoted in the price of the order.

    The prices of the products presented in the site are subject to change. Refive reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices payable for this purchase.


    The delivery time always depends on the destination of the order.

    - Continental Portugal and Spain: 3 working days after shipment

    - Islands of Madeira and Azores: 5 working days after dispatch

    - Remaining destinations 7 business days after shipping


    The online store refiveshop has its own stock, we deliver between 3 to 7 business days after receiving the order and the destination of the order. If this period is too long, please contact our Customer Service ( or 252093118) and we will try to fulfill your request.

    We deliver orders Monday through Friday through FEMA or CTT. We do not ship on holidays. We can only fulfill the delivery of an order if the address is a domicile or a place of work. ATTENTION, we do not deliver in sections.

    If you are not in the address to receive the order, the delivery agent will leave a notice in your mailbox with the contact of the nearest agency so that you can reschedule the delivery (in the case of FEMA) or with data from the nearest post office to do (in the case of CTT).

    If the customer places an order whose value exceeds the minimum defined for their country or campaign, the shipment will be made without cost, that is, free of charge. If the customer does not order the order and is interested in resending it, even if the item exceeds the minimum value, they will be charged.

    Minimum order amount for free shipping:

    Portugal Mainland, Madeira and Azores and Spain (only Peninsula): 30.00 €

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
    Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
    Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom: 150.00 €


    If the ordered item does not serve or is not to your liking, you have 30 days to make a return to Mainland Portugal and Madeira Islands and Azores and 14 days to the remaining destinations.

    The exchange of merchandise is only allowed for Continental Portugal and Madeira Islands and Azores.

    You can also choose to collect at home (free service only available in Portugal) or by sending by Mail Normal (applicable to other destinations).

    To make an order for exchange or return an order online, you must:

    1. Log in to your account;
    2. Go to the "Order History" section;
    3. Select the respective order;
    4. Click Return / Exchange and follow the steps indicated.

    In case of return, the refund will be processed on the following days through the same payment method used in the purchase. Keep in mind that the time for a refund made to the credit card will always depend on your bank.

    Requirements to be met in case of exchanges and returns

    The exchanges and returns are accepted provided that:

    - The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to experiment to test the size, but can not use them).
    - The product retains its original characteristics.
    - The product is complete.
    - Products that have been adulterated or show signs of use are not accepted.

    Shipping cost in case of exchanges or returns

    The exchanges and returns in REFIVE Online are always free of charge to mainland Portugal and the islands of Madeira and the Azores through collection at home.

    For home pick up, it is not possible to provide a fixed timetable. Thus, these collections imply an availability on the part of the client to be present at the indicated address between 09:00 and 19:00.

    This collection is free only for the first appointment.

    If it is found that the collection was not successful due to the customer's absence, the following collections will be paid by the customer (cost of € 4.00).

    Other Countries - Return by regular mail to the following address:

    Rua José Oliveira Mendes, 78

    4760-912 V. N. Famalicão  


    Cancellation of the order is allowed prior to confirmation of payment.

    Upon confirmation of payment the exchange mechanism and returns are triggered according to the explicit market rules in the Refive Online store.

  • Online dispute resolution

    The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders settle their litigation out of court - event = main.home.chooseLanguage

    Center of Arbitration of Conflicts of Consumption of Lisbon
    Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitral Tribunal
    CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
    CNIACC National Center of Information and Arbitration of Consumer Conflicts
    Center of Arbitration of Conflicts of Consumption of the District of Coimbra
    Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve
    Consumer Information and Arbitration Center of Porto
    European Resolution Platform Online Disputes
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