What you need to know
Welcome to the Refive help center! Please select below the reason for your question so we can help.
How to check the status of my order?You can check the status of your order if it was made through your Customer account. To do this simply consult your "account" in the upper right menu at www.refiveshop.com
Will I receive my order invoice?Yes, after sending your order it will be sent to the email registered in your account or it will also be available within the "your account", just log in to have access.
How do I know if it is safe to enter my information on your site?The website www.refiveshop.com guarantees the highest level of security for every purchase. Data collection is done through the most technologically advanced coding systems (SSL).
What forms of payment can I use?At the moment the site www.refiveshop.com accepts credit cards Visa, Master Card, PayPal and Bank Transfer.
What is CVV / CVC / CID?The Card Verification Value (CVV or CVC) or Card Identification Code (CID) is a security guarantee for credit or debit transactions, giving greater protection against credit card fraud. The number is generated when the card is issued, encrypting the card number and the expiration date, turning them into a key known only to the issuing bank. Providing this code in a transaction is intended to verify that the customer is in physical possession of the card.
Which countries does Refive deliver?Currently refiveshop.com makes deliveries throughout the European Union, just inform your zip code at the checkout, that the website will calculate the value and delivery deadline for the reported address.
How do I track the delivery of my order?After your order has been invoiced, refiveshop.com will send you an email with the tracking code of your order. The same can also be consulted in your "account" after logging in to the site.
How do I get in touch with Refive?
We will be very happy to serve you:
+351 252 093 118
Monday to Friday: 09:30 a.m. to 6:30 p.m.
Closed on Saturdays, Sundays and Holidays